Delivery + Shipping

Shipping and Duties

We offer complimentary worldwide shipping. Orders are sent with DHL or UPS, and tracking details will be emailed following dispatch.

Most byVarga pieces are made to order. Please allow 2–10 working days for production, followed by approximately 2–5 working days for delivery. If we cannot dispatch within the stated timeframe, we will offer a revised date.

We ship Delivery Duty Paid (DDP) to most destinations. For US orders, all import tariffs and customs duties are included in the prices shown, with nothing further to pay upon delivery. Where DDP is unavailable, this will be made clear at checkout and the recipient will be responsible for any local charges.

Returns

Email info@byvarga.com within 14 days of receiving your order. Once you have notified us, the garment must be sent back within a further 14 days.

Garments may be tried on but should be returned unworn, unwashed, unaltered and undamaged, with all original tags attached and free from makeup, perfume, deodorant, odours or other marks.

We may make a reasonable deduction if handling beyond what is necessary to inspect and try on the garment has reduced its value.

Return Postage and Refunds

Return postage is the customer's responsibility. We will arrange a prepaid DHL or UPS label and confirm its cost before issuing it. By accepting the label, you agree that this cost will be deducted from your refund.

Refunds will be issued to the original payment method, less the confirmed return-label cost and any lawful deduction for diminished value. Refunds will be processed within 14 working days of receiving the garment.

Complimentary Exchanges

We offer complimentary exchanges on eligible standard-sized garments. Email info@byvarga.com within 14 days of delivery. Subject to availability, byVarga will cover both the return of the original garment and delivery of its replacement.

If the requested replacement is unavailable, we will help you select another item or arrange a return under our standard return terms.

Made-to-Order and Bespoke Garments

Garments made in our standard advertised sizes remain eligible for return or exchange.

Made-to-measure, personalised and bespoke garments cannot normally be returned or exchanged unless they are faulty, misdescribed or do not meet the agreed specifications.

Faulty or Incorrect Items

If your order is faulty, damaged or incorrect, please contact info@byvarga.com. We will cover all reasonable return costs and provide the remedy required under applicable consumer law.