Our policy lasts 14 days. If 14 days have gone by since your receipt of purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the tags and labels attached.
Every item is checked and photographed prior to dispatch and kept as a record. Any intentional damage to the product prior to return will be charged in full and cannot be returned.
To complete your return, please email us a fully completed returns form which can be downloaded and we will then send you an e-mail with all the appropriate information on how to return your parcel, including your Returns Number.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be accepted.
Any item that is returned more than 14 days after receipt of goods will not be accepted.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
Flat 1 294 Holloway Road N7 6NJ London, United Kingdom
While we do not charge for shipping, the cost of any return postage is the responsibility of the buyer.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.